1. Who we are
This privacy policy explains how Creoforma Ltd (“Creoforma”, “we”, “us”) collects and uses personal information when you visit our website, contact us or use our services. We are the data controller for the personal information described in this policy.
Creoforma Ltd, Unit 7, Navigation Business Village, Navigation Way, Ashton-on-Ribble, Preston, PR2 2YP, United Kingdom. Email: enquiries@creoforma.co.uk.
2. Information we collect
We may collect the following information:
- Contact details, such as your name, email address, phone number and company, when you fill in a form or email us.
- Project and support information you share with us, including messages, attachments and details submitted through our Customer Portal.
- Newsletter preferences, if you subscribe to our updates.
- Technical information, such as your IP address, browser type, device and pages visited, collected through cookies and similar technologies.
3. How we use your information
We use your information to:
- respond to enquiries and provide quotes
- deliver, support and improve our services
- manage support tickets and change requests
- send newsletters and updates you have asked for
- understand how our website is used so we can improve it
- meet our legal and regulatory obligations
4. Our legal basis
Under UK data protection law (UK GDPR and the Data Protection Act 2018), we rely on the following legal bases:
- Contract, where we need your information to provide services you have requested.
- Legitimate interests, such as responding to enquiries and improving our website, where these are not outweighed by your rights.
- Consent, for marketing emails and non-essential cookies. You can withdraw consent at any time.
- Legal obligation, where we must keep or share information by law.
5. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as hosting, email, analytics and customer support platforms. They may only use your information to provide services to us and must keep it secure.
We may also share information if required by law or to protect our rights.
6. International transfers
Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses.
7. How long we keep information
We keep personal information only for as long as we need it for the purposes described in this policy, including to meet legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it securely.
8. Your rights
You have the right to:
- access the personal information we hold about you
- ask us to correct or delete your information
- object to or restrict how we use it
- ask for your information to be transferred to another organisation
- withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us at enquiries@creoforma.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Security
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.